Refund policy

At Nexorilo, we want our customers to have a clear and straightforward return experience. Please review the policy below before requesting a return.

Returns

We accept eligible returns within 30 days of delivery.

To be eligible for a return, the item must be returned in substantially the same condition in which it was received, with its original packaging, accessories, manuals, and other included components when applicable.

Returns may be requested for reasons including:

  • The item arrived damaged or defective.
  • You received the wrong item.
  • The product is no longer wanted.
  • The product does not meet your needs.

How to Request a Return

To start a return, contact us at:

Email: support@nexorilo.com
Phone: +1 325-567-4714

Please provide your order number and the reason for the return.

Once your return request has been approved, we will provide the applicable return instructions.

Return Shipping

For approved returns, we provide a free prepaid return shipping label.

Please do not send an item back before receiving return instructions from us.

Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If your product arrives damaged, defective, or different from what you ordered, contact us as soon as possible at support@nexorilo.com.

Please include your order number and, when applicable, photographs showing the issue so we can review the request and provide the appropriate solution.

Refunds

Once the returned item has been received and inspected, we will notify you of the refund status.

Approved refunds are processed within 7 business days after the returned item has been inspected.

Refunds are issued to the original payment method used for the purchase.

After we process the refund, your bank, card issuer, or payment provider may require additional time before the refund appears in your account.

Exchanges

If you need a different product or replacement, please contact us at support@nexorilo.com so we can review the available options.

Order Cancellations

If you would like to cancel an order, contact us as soon as possible.

We will make reasonable efforts to cancel the order before it enters fulfillment. Orders that have already been shipped may need to be handled through the normal return process.

Contact Information

Nexorilo
3321 E Belmont Ave
Fresno, CA 93702
United States

Email: support@nexorilo.com
Phone: +1 325-567-4714